MF
Marc F
1 reviews | Active since Mar 2017
27 Feb 2019, 08:21
Account "closed"
According to the email sent to me on 01 February my account has been closed as I requested, yet I am still receiving statements. On the statement I received there are charges that were made on 05 February (after the account was meant to be closed), and I don't even know what they are for as I never subscribed to anything.
Please note that I will not be paying the balance of R149.99. I've had these bogus charges on my account before which took me hours of phone calls to resolve. This is the exact reason why I chose to close the account.
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Edgars's replyOfficial
27 Feb 2019, 10:38Dear Marc,
Please accept our sincere apologies for any frustrations occurred due to this incident.
Kindly note Edcon is doing business with a company called RMCS and there was an agreement between parties to contact customers and sell their product offering. ( Airtime, data and SMS).
Upon acceptance the monthly subscription fee will be added to customers account.
Therefore your query is referred to RMCS to investigate how the products was enrolled? In addition cancellation and reversals will be conducted within the next 48 hours.
Once final feedback is received your account will be closed as requested.
Your reference number is:
***/GO
Kind Regards
The Edgars Team
***
Please accept our sincere apologies for any frustrations occurred due to this incident.
Kindly note Edcon is doing business with a company called RMCS and there was an agreement between parties to contact customers and sell their product offering. ( Airtime, data and SMS).
Upon acceptance the monthly subscription fee will be added to customers account.
Therefore your query is referred to RMCS to investigate how the products was enrolled? In addition cancellation and reversals will be conducted within the next 48 hours.
Once final feedback is received your account will be closed as requested.
Your reference number is:
***/GO
Kind Regards
The Edgars Team
***
Best regards,
Edgars's reply27 Feb 2019, 10:38
Official
Dear Marc,
Please accept our sincere apologies for any frustrations occurred due to this incident.
Kindly note Edcon is doing business with a company called RMCS and there was an agreement between parties to contact customers and sell their product offering. ( Airtime, data and SMS).
Upon acceptance the monthly subscription fee will be added to customers account.
Therefore your query is referred to RMCS to investigate how the products was enrolled? In addition cancellation and reversals will be conducted within the next 48 hours.
Once final feedback is received your account will be closed as requested.
Your reference number is:
***/GO
Kind Regards
The Edgars Team
***
Please accept our sincere apologies for any frustrations occurred due to this incident.
Kindly note Edcon is doing business with a company called RMCS and there was an agreement between parties to contact customers and sell their product offering. ( Airtime, data and SMS).
Upon acceptance the monthly subscription fee will be added to customers account.
Therefore your query is referred to RMCS to investigate how the products was enrolled? In addition cancellation and reversals will be conducted within the next 48 hours.
Once final feedback is received your account will be closed as requested.
Your reference number is:
***/GO
Kind Regards
The Edgars Team
***
Best regards,