Account charges

I opened an account at Edgars and I never received any accounts statement ,when I went to the store to pay off my account I notice that the account balance is decreasing instead it was higher than the amount I knew I asked for a detailed statement and to my surprise there was a vip club magazine,accidentaland and a funeral plan which I didn't know about. When I asked about that I was put through call center and I spoke to a lady by the Kate Motla and she promised me that she will address the matter with her supervisor and they will reimburse me the money that I payed all these years and that was the 08/03/2016 and she will arrange voice recording for me and nothing happened till today. I went again to another Edgars store to do a follow up and I was sent to pillar to post . After all that I went through I come back the other day got home and the was a magazine for me and on the 12/04/2016 I received May magazine and I asked myself that if I didn't complain when were they going to send the magazines and I asked them to freeze the account while they are busy with the investigation they sent me a message saying I must pay my account with a different amount from the one I knew.