SG
Sandhia G
1 reviews | Active since Dec 2013
14 Feb 2015, 07:25
Account Charges
I am terribly disappointed with service I received from Edgars stores in Sandton and Rosebank. I opened an Edgars account in Sandton and I was not explained any of the options regarding interest, membership fees and funeral plans. I received my statement and I see I have been charged for 12 months interest , life membership fee and protection funeral. I did not even give permission to open a funeral protection plan so how can Edgars charge me for this without my knowledge and approval. This is totally unacceptable. I then asked a lady in Rosebank to cancel this plan and I see on my statement that I am still being charged for it. Furthermore, the interest plan and life membership fee was not even discussed with me. I regularly shop at Edgars and as a customer I find this experience very unprofessional and unacceptable!
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Edgars's replyOfficial
16 Feb 2015, 12:16Hello Sandy G,
Thank you for raising your apprehensions with us. Please note the financial services on your account were cancelled. Please be advised your account was approved on 12 month interest account. We do offer 6 months interest free accounts. However, you need to qualify and if your account was approved on 12 it means you did not qualify. The policy also forbids 12 months accounts to be changed to 6 months as per the affordability check . We apologise for the overall experience.
Please find your reference number: ***/GO
If you require further clarity, please contact accounts department on ***
Kind regards.
Edcon customer experience team,
***
Thank you for raising your apprehensions with us. Please note the financial services on your account were cancelled. Please be advised your account was approved on 12 month interest account. We do offer 6 months interest free accounts. However, you need to qualify and if your account was approved on 12 it means you did not qualify. The policy also forbids 12 months accounts to be changed to 6 months as per the affordability check . We apologise for the overall experience.
Please find your reference number: ***/GO
If you require further clarity, please contact accounts department on ***
Kind regards.
Edcon customer experience team,
***
Best regards,
Edgars's reply16 Feb 2015, 12:16
Official
Hello Sandy G,
Thank you for raising your apprehensions with us. Please note the financial services on your account were cancelled. Please be advised your account was approved on 12 month interest account. We do offer 6 months interest free accounts. However, you need to qualify and if your account was approved on 12 it means you did not qualify. The policy also forbids 12 months accounts to be changed to 6 months as per the affordability check . We apologise for the overall experience.
Please find your reference number: ***/GO
If you require further clarity, please contact accounts department on ***
Kind regards.
Edcon customer experience team,
***
Thank you for raising your apprehensions with us. Please note the financial services on your account were cancelled. Please be advised your account was approved on 12 month interest account. We do offer 6 months interest free accounts. However, you need to qualify and if your account was approved on 12 it means you did not qualify. The policy also forbids 12 months accounts to be changed to 6 months as per the affordability check . We apologise for the overall experience.
Please find your reference number: ***/GO
If you require further clarity, please contact accounts department on ***
Kind regards.
Edcon customer experience team,
***
Best regards,