1 reviews | Active since Dec 2016
Account charged incorrectly Acc. no ***
<p>End of July 2016 I receceived letter stating that the National Credit act 34 was reducing the rate on my THANK U card from 25.4% to 21%.( the letter was dated June 2016) as this was the first I had heard of this and I had NOT received a statement since January 2016 . I phoned . I spoke to a man who explained that Absa had taken over the Debtors book and even though I was on a 6 month credit free account this monthly rate would be payable, He also explained that if I was in cedit ie on points accumulated on expenditure I would not be charged this service fee. I requested my FULL balance. which I timously paid (R760.05).</p> <p>I have been in contact with them on 6 occassions over the last 6 months.</p> <p>I have had to correct my email address twice !!!!!</p> <p>I have corrected my cell. no twice!!!! </p> <p>I have even been into Edgars Bedford Centre To correct these details again !!!!!!!</p> <p>The last phone call on the 10.11.2016 a team manager said that they would reverse the charges and this would be done NO later than 24 hours later ie 12.11.2016 </p> <p> I have received NO CORRESPONDANCE </p> <p>I have now received ,on the correct email, an invoice with a debt out standing !!!!</p> <p>HELP </p> <p>Please contact me regarding this </p> <p>Many thanks<br />Sue Coldrey</p>
We have received your concerns and apologise for the inconvenience caused by the matter. Please note that the service fee will not be levied to your account without your authorisation. Although it has become necessary to charge a service fee, we have taken the plight of our customers into consideration and discounted this fee to R22.80 per month which equates to R273.60 yearly as opposed to the prescribed maximum fee of R60 allowed per month by the NCA (R720 yearly) .As noted within the letter , your consent will be required when next purchasing in store and should you wish to decline the implementation of the service fee, Edcon reserves the right to action your account accordingly. You have been a longstanding customer and we thank you for your patronage and hope that you will continue to be part of the Edcon family.
Kind regards,
Customer Experience Team
Call Centre: ***.
We have received your concerns and apologise for the inconvenience caused by the matter. Please note that the service fee will not be levied to your account without your authorisation. Although it has become necessary to charge a service fee, we have taken the plight of our customers into consideration and discounted this fee to R22.80 per month which equates to R273.60 yearly as opposed to the prescribed maximum fee of R60 allowed per month by the NCA (R720 yearly) .As noted within the letter , your consent will be required when next purchasing in store and should you wish to decline the implementation of the service fee, Edcon reserves the right to action your account accordingly. You have been a longstanding customer and we thank you for your patronage and hope that you will continue to be part of the Edcon family.
Kind regards,
Customer Experience Team
Call Centre: ***.