GR
GIVEN R
1 reviews | Active since Sept 2014
17 Mar 2016, 10:26
ACCOUNT BLOCKED WITH NO CLARITY
last month went to Edgars at Jabulani mall and settled my outstanding balance in full and wanted to purchase using the account and was informed that the account has been blocked and didn't get reasons for such and I decided that let me just move on but yesterday received sms that I am owning R35.43 which I don't understand what exactly it is for as according to my knowledge the account has been blocked and I paid all the outstanding amount. How can they send me statement that I am owing while they have blocked my account.
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Edgars's replyOfficial
17 Mar 2016, 12:13Hello REFILWEGIVENMBOW,
Thank you for bringing this matter to our attention. We must apologise for the inconvenience caused. We have escalated your query to our accounts management team for further assistance regarding your balance.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact our accounts department on ***.
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. We must apologise for the inconvenience caused. We have escalated your query to our accounts management team for further assistance regarding your balance.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact our accounts department on ***.
Kind regards,
Edcon customer experience team,
***
Edgars's reply17 Mar 2016, 12:13
Official
Hello REFILWEGIVENMBOW,
Thank you for bringing this matter to our attention. We must apologise for the inconvenience caused. We have escalated your query to our accounts management team for further assistance regarding your balance.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact our accounts department on ***.
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. We must apologise for the inconvenience caused. We have escalated your query to our accounts management team for further assistance regarding your balance.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact our accounts department on ***.
Kind regards,
Edcon customer experience team,
***