SM
Shaun M

1 reviews | Active since May 2015

25 Sept 2016, 10:13

Account Blocked Due to Edgars Negligence

<p>I opened a Edgars account in October 2015.</p> <p> </p> <p>My account is paid up and current.</p> <p> </p> <p>Yesterday the Edgars store advised me that the account is blocked as Edgars 'lost' my payslips?How the hell do you 'loose' payslips?a Bit negligent hey!</p> <p> </p> <p>Ive attached my latest bank statement confirming income.</p> <p> </p> <p>Unblock my Edgars account immediately!</p> <p> </p> <p>An apology would be nice!</p>

0
Replies (2)
Edgars
Edgars's reply26 Sept 2016, 11:00
Official

We must apologise for the inconvenience and frustration caused to you.

Please be advised your query has been escalated to our accounts management team for further assistance regarding your documentation. You will be receiving feedback shortly, Kindly note we have not received any attachment with your post.

Your reference number is ***/GO

Kind regards,
Edcon customer experience team,
***

SM
Shaun M's update30 Sept 2016, 23:06
Reviewer Update

Its been 5 days and Im still waiting for Edgars to sort out my problem?Really?