Account blocked.

<p>I am thoroughly frustrated with the way the ********** team have handled my query. My account has been blocked since August despite the fact that my account payment is up to date. I have sent bank statements and payslips more than twice and each time I spend more than an hour at the branch(the branch team has been.more than helpful) trying to solve the issue but the block on my accounts has not been removed and this now October 2016. If this the way customers are treated we might as well close the accounts.</p>