JB
Jean B

1 reviews | Active since Nov 2011

16 Mar 2015, 18:06

Account Being SMS to me

At no stage have Edgars given me the opportunity to decide how I would like my Bill Sent to me, I am afraid a sms is not good enough, how am I to keep track of my account. No 1 What happens if my phone is ****** No 2<br> all it shows is the balance.3. No account No or Who the account belongs to reflects on the Statemen I therefore request that Edgars either contact me in order for me to give them an option, not just assume that an SMS is good enough

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Replies (1)
Edgars
Edgars's reply18 Mar 2015, 09:59
Official
Hello jean54,

Thank you for raising your raising your apprehensions with us. Kindly note we have referred this matter to the accounts department and they will contact you to explain the options. We apologise for the overall experience.

Please find your reference number: ***/GO

If you require any further assistance, kindly contact the accounts department on ***

Kind regards.
Edcon customer experience team,
***