Account Badly handled

<p>i cancelled all policies on my account on 25 September 2016 at the Edgars store in Vosloorus. the lady took my account, made a call and assured me that all polices were cancelled. when i got my account staement in October i discovered that the policies werestill charged on my account.I called the call centre on 25 October 2016 at 12:00 and spoke to Sherize Indolenc, she said she will escalate the issue to her manager and get back to me within 7 working day and she did'nt. I called again on the 11th of Novemebr at 12:55, spoke to Cameroon Pillay who said she will escalate it and call me the following day but didnt. I called again on the 13th of December and spoke to Pauline who said she will reverse the policy amounts but will have to get her manager to ask for the service fee to be reversed. I called again on the 12th of January 2017, i was told that only the service fee is left on my account and i was expected to pay it, the call was cut before we coud finish our conversation i called back and spoke to Sindi at 14:58 and her call was also cut.</p> <p> </p> <p>i dont believe i am liable to pay for service fee when i camcelled the service before the charge on my account. i expect Edgars to cancel all amounts pertaining to the policies becausse i cant pay for service fee of a product that i cancelled. it shouldnt be my problem that their staff is incompitent,</p>