Account application/Personal information

I app**** via the Edgars website for an account on the 19th of February. The terms and conditions stated that I will be contacted within 48 hours to verify my details and to keep me updated on the process of my application. After receiving no correspondence from Edcon (the group who owns Edgars) I emailed the accounts department via the email address provided on the website on 2 March to enquire about my account. The email was read and more information was requested to follow up on my application. No response from the email. So I called the Call Centre and was directed to 4 other departments that deals with New Accounts and none can assist me. Now I am wondering what will happen with all the personal information that I loaded up onto the website during my application? The calls are recorded for quality an security reasons but no service is given. How can you measure quality on that? Why have a website if the information is captured but not processed and then lost and what is going to happen to my information? The advice I was given from the call centre is to visit a store to apply. What is the use of a call centre if you just get directed to another call centre or department. ????