Account allocation

I made a payment to close my Jet Account and forwarded proof of payment. I usually use my account number as the reference, but in haste forgot to do so. After realising my error I promptly sent off a proof of payment with my account details to the Edgards accountsjhb e-mail address. This was in early February already.<br> <br> I have had numerous e-mails and telephone conversations with no results, I was even told that they would not reverse the interest they charged me on the full balance due, which did not reflect my payment.<br> <br> This needs to be resolved urgently as I would like to close this account.<br> <br> Thank you.<br> <br> <br> <br> <br>