Account 7?***

Good Day, I am sincerely disappointed in Edgars & the ********* manner in which they have conducted themselves regarding my account. I've been a loyal client to Edgars & responsibly handled my account without ever missing a payment for years. Last month I had an unforeseen expense & so in an effort to maintain my financial commitments I did everything possible to ensure I made a payment to Edgars on time. I paid short with every intention of paying it up to date on my next instalment. I then made the arrangement with the call centre agent who contacted me. When September came I held true to my commitment & made the shortfall payment up to date as promised. Even after making the commitment to pay I was still harassed by the call centre asking me when I was going to pay!? Then I see on my TransUnion credit report which I take VERY SERIOUSLY, I've been listed for 30 days NON-Payment. The fact is I did make payment & I held true to my commitment. I think it's unacceptable that Edgars would penalise a responsible & good paying client at the Credit Bureau for NON-Payment??? I would like this listing removed with immediate effect on principle & confirmation of this emailed to me promptly.