ACCOUNT

I have an Edgars account. I paid an amount of R650,00 into the bank account of Edgars however I left three of the digits off my account number. I have spoken to numerous people at the call centre. I have spoken to the Collections Department when they phoned to say I had not paid and I have sent numerous emails which are been read, but when I received my statement this month it shows that I have an overdue amount as the amount of R650,00 that I paid in December 2015 has still not been allocated to my account. I am not paying any further amounts to Edgars until such time as the allocate my R650,00 and they reverse the interest for January and February on the overdue amount. Maybe I will get a response now.