Account

I have been sending emails since October last year to Edgars. I have not received 1 reply, not 1 !!! And no, it's not in my spam email or anywhere... I have tried to phone them, but it rings a few times, then it sounds like someone takes the call, but no one answers on the other side. I want MY money in my Edgars account paid out to me since I cannot spend it at a Edgars store. With the RCS takeover you people made mess with my account, and somehow it's now MY problem!!!!