ER
Estee R
1 reviews | Active since Nov 2010
19 Mar 2015, 08:22
Account
I was placed under voluntary debt review in September 2012. at that stage my debt at Edgars was R3900. I have been making payments on my account since then and to my surprise when I received my statement this month my outstanding debt is still R3901.69. On my account there is amounts for Edgars club and account protection plan. As far as I know these where cancelled due to me being under debt review so all the payments I have made was cancelled out by this. If I do my calculations this account was supposed to have been paid up. I urgently need some one to rectify my account and to cancel the edgars club and the account protection plan as from when I went on debt review.
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Replies (1)Edgars's replyOfficial
20 Mar 2015, 10:32Hello EsteeR,
Thank you for making contact with us.
According to our system both products were already cancelled in 2012.
We will escalate your query to our accounts team and tehy will be in direct contact with you to assist further.
Reference Number: ***/GO
Kind regards
Customer Experience Team
***
Thank you for making contact with us.
According to our system both products were already cancelled in 2012.
We will escalate your query to our accounts team and tehy will be in direct contact with you to assist further.
Reference Number: ***/GO
Kind regards
Customer Experience Team
***
Best regards,
Edgars's reply20 Mar 2015, 10:32
Official
Hello EsteeR,
Thank you for making contact with us.
According to our system both products were already cancelled in 2012.
We will escalate your query to our accounts team and tehy will be in direct contact with you to assist further.
Reference Number: ***/GO
Kind regards
Customer Experience Team
***
Thank you for making contact with us.
According to our system both products were already cancelled in 2012.
We will escalate your query to our accounts team and tehy will be in direct contact with you to assist further.
Reference Number: ***/GO
Kind regards
Customer Experience Team
***
Best regards,
