TL
Tania L
1 reviews | Active since Jun 2015
17 Jun 2015, 12:49
Account
This will be the second time I complain about my account. It's still not resolved. Your call centre is useless. Your empty promises of fixing the issue, is beyond any poor service I've received. <br> <br> Like I've told your call centre people, it's not my fault that your system does not pick up the issue of the payment. I am not going into the store again to have it fixed. I have a small baby. <br> <br> Get this fixed today. NOW. <br> <br> How difficult can it be to phone the legit branch in baywest mall, find out if I've paid, and correct it. <br> <br> I await your soonest response. <br> <br> Tania <br> A customer who has to accept Edgars is going backwards
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Edgars's replyOfficial
18 Jun 2015, 17:00Hello Tjops123,
We would like to apologise for the lapse in service. That is certainly not the type of service that indicates our standards. Please note the payment is reflecting on your account and an ITC update has been requested. We must sincerely apologise for the overall experience. We assure you measures will be taken to avoid the re-occurrence of this nature.
Your reference number is as follows: ***/GO
If you require any further assistance, kindly contact the accounts department in ***
Kind regards.
Edcon customer experience team.
***
We would like to apologise for the lapse in service. That is certainly not the type of service that indicates our standards. Please note the payment is reflecting on your account and an ITC update has been requested. We must sincerely apologise for the overall experience. We assure you measures will be taken to avoid the re-occurrence of this nature.
Your reference number is as follows: ***/GO
If you require any further assistance, kindly contact the accounts department in ***
Kind regards.
Edcon customer experience team.
***
Edgars's reply18 Jun 2015, 17:00
Official
Hello Tjops123,
We would like to apologise for the lapse in service. That is certainly not the type of service that indicates our standards. Please note the payment is reflecting on your account and an ITC update has been requested. We must sincerely apologise for the overall experience. We assure you measures will be taken to avoid the re-occurrence of this nature.
Your reference number is as follows: ***/GO
If you require any further assistance, kindly contact the accounts department in ***
Kind regards.
Edcon customer experience team.
***
We would like to apologise for the lapse in service. That is certainly not the type of service that indicates our standards. Please note the payment is reflecting on your account and an ITC update has been requested. We must sincerely apologise for the overall experience. We assure you measures will be taken to avoid the re-occurrence of this nature.
Your reference number is as follows: ***/GO
If you require any further assistance, kindly contact the accounts department in ***
Kind regards.
Edcon customer experience team.
***