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Mapaseka M

1 reviews | Active since Oct 2018

31 May 2020, 07:35

Acc that is not yet closed

In 2006 i paid my acc settle it at Edgar's crester mall and ask to close the acc to my surprise today i get calls and emails saying am in arrears with more than 2000 am frustrated with this pls clear my name

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Replies (5)
Edgars
Edgars's reply31 May 2020, 10:40
Official
Good day Mapaseka
We hereby acknowledge the receipt of your complaint.
Kindly note that we are looking into the matter and feedback will be provided shortly.
Please accept our sincere apologies for the inconvenience and frustrations caused.
The reference number for your query is: ***/GO
Kind RegardsThe Customer Experience Team
MM
Mapaseka M's update02 Jun 2020, 11:17
Reviewer Update
Good i got a message Khululiwe Khumalo responding saying matter is escalated to manager then i got email again from Carolynn Parsons with attached letter saying my account has been withdrawan from collection agents, few minutes this email was recall. I dont understand why this email was recall i belive before sending email investigation was done as per Khululiwe, s email mentioned this is so unprofessional pls sort this out pls its frustrating.
MM
Mapaseka M's update11 Jun 2020, 13:01
Reviewer Update
Even today no response in regards to my complain this is frustrating serious
MM
Mapaseka M's update02 Jul 2020, 10:25
Reviewer Update
Will i ever get responses from Edcon bad bad services
MM
Mapaseka M's update07 Oct 2020, 12:29
Reviewer Update
This is long over due no one is coming back to me with this bad service horrible