1 reviews | Active since Dec 2010
Abysmal Service at Returns Counter
On Saturday 20 June 2015, I bought two Stone Harbour jeans size 42W32L. This is the size I always wear. I went home, and during the week my wife washed the jeans. Last Friday when I tried them on, they didn't fit. Somehow a old 42W and a new 42W is not the same 42...<br> <br> Tried to return them Sunday, but the branch was still closed at 9:15am. Store sign says they open 9am...<br> <br> Went to the returns counter today. After 20mins waiting a disinterested lady with obscured name-tag helped me. She would not return the jeans as they were washed. Usually people wash clothing that has been on a retail shelf for a period of time...unless I'm over-hygienic! She called her supervisor, another disinterested person with obscured name-tag. She would not return them either. I asked for a dustbin to dispose of the jeans as they were useless to me (not fitting!!). A third person then wandered over, they spoke in their indigenous language and I was handed a dustbin as requested. I disposed of the jeans and walked out.<br> <br> The purchase slip S/N# is ******7387 time-stamp 11:24:45 to investigate further.<br> <br> The service is pathetic to say the least, as I had all the original packaging and slips!!
Our attempt to contact you at 12:05 was unsuccessful
Thank you for raising your apprehensions with us. Please note your query has been referred to our buyers to address. Investigations will be conducted and upon findings, feedback will be given to you shortly. Please accept our sincerest apologies for the overall experience, but be reassured as all matters raised on this query will be addressed accordingly.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below
number
Kind regards.
Edcon customer experience team.
***
Best regards,
Our attempt to contact you at 12:05 was unsuccessful
Thank you for raising your apprehensions with us. Please note your query has been referred to our buyers to address. Investigations will be conducted and upon findings, feedback will be given to you shortly. Please accept our sincerest apologies for the overall experience, but be reassured as all matters raised on this query will be addressed accordingly.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below
number
Kind regards.
Edcon customer experience team.
***
Best regards,
