Abused verbally and defamation of character

i received a call from edgars debt collectors regarding an account that was opened in 2016 November , they called at a relative's phone which i normally use as an alternative number the person gave them my direct number, i informed them that i have never had an account with edgars in my life nor have i tried applying for an edgars account before.

They informed me that the account was in arrears and it needed to be paid, the credit of the account was R12 000.00. i explained to the caller that i have no account with edgars, i was then advised to go to the nearest edgars and lodge in a dispute. i went to edgars in tygervelly i told the lady who was assisting the story and she the said i should go to the police station and draft and affidavit then come back with a certified copy of my ID. i did as i was told . i then went back to the store to submit the relevant documents the following day and i also completed a dispute form. The lady said i should wait for the dispute department to contact me and she could not provide me with any other information.

i waited for about two to three weeks for them to call me, in the mean time i was still being harassed by the debt collectors calling even three times a day no matter how i explained to every different person calling,

on the 30th of August i received a call from the ********** departing telling me that the account was open using a smart card, i explained to the caller that i do not have a smart and i have never app**** for one let alone loosing my ID ive had it since 2008. she then said to me i should go to home affairs and request a letter stating that i dont have a smart ID card, i asked the caller if she understand that a smart ID card is done electronically and that if i am saying ive never app**** for one why dont they compare the pictures on my green book ID and the smart card ID, we never came on an agreement about that then i said to her i will go to home affairs as soon as i get back to cape town.

on the 06.09.2017 i went to home affairs i explained my story to them, they checked on the system and they informed me that there is only one ID that appears on the system that was printed in 2008 which is the green book. i asked them if they can give me anything in writing they said no because there were no changes in their system therefore there is nothing that they can give. i asked to speak to a supervisor who was so shocked about this situation she took my ID doubled check on the system and she also confirmed that there was no smart ID generated under my name and she can not give me anything confirming the ***** allegations.

i called the ***** department while i was at home affairs i explained to them that home affairs states that they can not provide me with a letter as problem is not with their system and they trust the smart ID system that is done electronically that there is no way one can forge the smart card, the lady i was speaking then said i should go again and explain myself for the second time as if i was stupid and i did not know what i was talking about. i ran out of airtime trying to explain to her. i then bought airtime again and called again the same lady picked up the call, i asked her to call me back she then said to me that they have a high volume of calls, i did not understand that because how could they be a ********** investigating department with a high volume of calls? and if that was the case why did the call came back to her in less the 5minutes. she said to me she will try and call me back which she never did till today.

i decided to drive to edgars in century city i spoke to bonny i explained my story to her and i told her that i wont be using my airtime again to call their ********** department and i instructed her to put me on the phone with them, she did as i said. A guy by the name of Linda Radebe picked up the call i introduced myself to him then he asked me if am i calling from the store i said yes he then asked if i'm a staff member or a client i told him i am not a staff member i'm a customer who is using the store phone due to my experience earlier on and i have been waiting for them to contact me back this was before 3 oclcok when i started speaking to linda. Linda then said i should not be calling them from a store phone in a very harsh and rude manner he told me to call bonny the store assistant,

bonny came took phone from me he then started interrogating her regarding the phone call, after a while he asked bonny to quote my ID number i gave bonny my ID number by head he then said to bonny are sure that is the correct ID number does she even have her ID with her? he instructed bonny to request the ID from me so she can quote from it. i took the phone from bonny i asked linda that why would i come all the way from my home and come to the store with an ID that does not belong to me and im the one who is lodging a ********** complaint here , Linda was very rude and arrogant lacked customer service and customer communication spoke to me as if he was speaking to one of his friends, i requested to speak to a team leader or a manager he placed me on hold as he calls his colleague the so called "Teamleader" Kopano monagotla

kopano took the call without introducing himself as who he was, i thought i was still speaking with linda due to the arrogance from kopano's side when i said i need to speak to a supervisor he then said you are speaking to one. i told him my story and he said i should go back to home affairs and again request that letter, i asked if he can send me an example of how the letter should look like or should be, i even told him i spoke to two supervisors at home affairs he said they always send customer to go and request the letter and they always bring it. i do not know how many ID documents those so call customers he was referring too have. Kopano had no intentions of solving this matter because he came in a very aggressive way.

i was frustrated because it is my credit scoring that being affected by this whole ordeal, Kopano said to me that he has the right to decline this dispute as i am the one that opened this account and it is my face that is on that smart card he actually accused me of being a *********, i asked why would i waste my time and energy running trying to fix this if im guilty, he does not know me from a bar of soap or let alone who am i to be making such accusation such as Defamation of character .i asked kopano to send the documents to the store so we can identify this picture i supposedly look like. Kopano asked to speak to the lady from edgars her name was vuvu who also witnessed all this ill treatment i received from this guy.

i gave the phone to vuvu and i asked her to give me back the phone when she is done speaking with and providing him with an email address, after vuvu gave kopano the relevant information he needed when she handed me the phone kopano was no longer on the call however the line was not dropped i heard him discussing me with his colleagues. As furious as i was i asked to speak to a store manager however they were busy with interviews that day i was refereed to Kesia one of the managers at century city.

i told kesia my story she was very shocked and she took all my details and promised to hand this matter to her superior and they will contact m back, eventually an email from kopano came through declining the dispute as he promised, along with it there were attachments of the smart card and a thank you card, my id and other documents. kesia printed the documents and showed me the copy of the smart card used to open the account, she was shocked from the comparison from my original ID and the ********** one. we tried calling to get hold of kopano and we couldnt get hold of him until i spoke to a lady whom i asked to call kopano the team leader to come to the phone, she then stated that kopano is not a team leader he is an officer(agent). we were all shocked and Kesia instructed me to drop the line she will escalate this matter to her superior.

on the documents that were sent by kopano 1. the smart id was not photocopied both sides 2.i am Yolanda Asanda Ngqukuva and that smart ID had only one name which was Yolanda, 3. viwe who issued the card to this so called "Yolanda Ngqukuva" there was no date of issue when the ID was issued 4. there was no customer signature in both for app and club 5. there was no telephone numbers 6.again no signature on the terms and condition column. if Kopano had intentions of assisting and resolving this matter then he would have noticed all of these things but instead he wanted to prove a point that can be rude and abuse his power.

im surprise as to how do edgars train their ********** officer if they judge you without even checking the documents thoroughly.

this whole ordeal has left me traumatized and distraughted to think i was abused by someone who is suppose to be assisting me and clearing my name. his job is to be an investigator not a judge who make bad decisions. i need kopano the phone between kopano and myself to be listened too and dealt with accordingly and apology from him and linda for making afool out of me in saying kopano was the team leader when i could have been assisted by the correct team leader.