*****, Abuse and **************

In December 2022 my Edgars account stopped working and all services suspended, and a final payment was made on the 7 December 2022, balance being Nil. However in 2023 August, edgars ********ly allowed a Re-instatement of a cell phone insurance on my account from another company(IUA) without my consent and deliberately started generating a balance on an account that is suspended. Note that even I the owner of the account cannot use this credit but they allowed this ******** activity to occur as they processed it. This amounts to ***** and when I queried I was given an undermining answer that this was a system error. From one company to another there is intervention, somebody must get a request and action it, there is no Automation. Edgars investigated this matter and arrived at an outcome R2205. 82 credit on the account and refuses with this credit. The organisation is sitting with clients sensitive information and utilize it incorrectly and impact negatively against customers. There is no platform to lodge this matters and they get away with acts of ********ity. Because the only platform they make available is to querry with them and they further fix by creating another problem. Hense now I'm being told my account owes R1590 back dated to December 2022 @ an interest rate of 20% or 25 %