TB
Trevor B
1 reviews | Active since Jun 2011
15 Oct 2015, 14:30
ABSURD REFUND POLICY
My account was closed but I had a credit of about R80. According to customer care I have to email my last 3 months bank statement to them in order for them to process the refund. When I asked why that was necessary was told it was just their policy. When I asked to speak to supervisor who could shed some light on this crazy policy of theirs I was put on hold till tI was cut off.
Helpful (0)
Replies (1)0
Replies (1)
Edgars's replyOfficial
19 Oct 2015, 10:08Hello TEB123,
Thank you for bringing this matter to our attention. Please note we have referred this matter to the accounts department to address. We can understand the frustration and discomfort caused, but we assure you concrete feedback will be given to you shortly,
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***.
Kind regards
Edcon customer experience
***
Thank you for bringing this matter to our attention. Please note we have referred this matter to the accounts department to address. We can understand the frustration and discomfort caused, but we assure you concrete feedback will be given to you shortly,
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***.
Kind regards
Edcon customer experience
***
Best regards,
Edgars's reply19 Oct 2015, 10:08
Official
Hello TEB123,
Thank you for bringing this matter to our attention. Please note we have referred this matter to the accounts department to address. We can understand the frustration and discomfort caused, but we assure you concrete feedback will be given to you shortly,
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***.
Kind regards
Edcon customer experience
***
Thank you for bringing this matter to our attention. Please note we have referred this matter to the accounts department to address. We can understand the frustration and discomfort caused, but we assure you concrete feedback will be given to you shortly,
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***.
Kind regards
Edcon customer experience
***
Best regards,