Absurd exchange policy and closing a 30year accouny

My wife accidentally picked up a box of large briefs for her son yesterday (2/11/2021), when she meant to pick up extra large. We returned to the Sandton branch this morning to exchange for extra large. The box has clearly not been opened, yet edgars refuse to exchange for the extra large size.

I now fully understand why edgars went bankrupt. It's a pity they did not close their doors permanently. My wife, who has had an account at edgars for over 30 years, has just gone in to close her account. Vat so!