KK
Kevin K
1 reviews | Active since Nov 2019
11 Nov 2019, 14:51
Absolutely useless customer service. Why even have a Customer Service department!!!
I spoke to Lungile at customer service about my account, and was not able to assist. Then asked her to put me through to someone in the accounts department, which she is not able to do and I can only email the accounts department. Why have a customer service department if you are not able to service them. I can now understand why Edgars is loosing the battle and in the situation they are in. With out customers they have no business.
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Edgars's replyOfficial
11 Nov 2019, 17:53Dear Kevin,
Please accept our sincere apologies for any frustrations occurred due the above mentioned incident.
Kindly note we tried contacting you telephonically on 083***8949 about few minutes ago but we could not reach you. ( Unable to leave a voice message).
Upon investigation: There is a query logged in connection with a block code that is linked on your Edgars account.
If your query was related to the above mentioned -Kindly revert on our customer relations email box for further assistance. (***).
Here below is a reference number generated for this query:
***/GO
Kind Regards
The Edgars Team
***
Please accept our sincere apologies for any frustrations occurred due the above mentioned incident.
Kindly note we tried contacting you telephonically on 083***8949 about few minutes ago but we could not reach you. ( Unable to leave a voice message).
Upon investigation: There is a query logged in connection with a block code that is linked on your Edgars account.
If your query was related to the above mentioned -Kindly revert on our customer relations email box for further assistance. (***).
Here below is a reference number generated for this query:
***/GO
Kind Regards
The Edgars Team
***
Edgars's reply11 Nov 2019, 17:53
Official
Dear Kevin,
Please accept our sincere apologies for any frustrations occurred due the above mentioned incident.
Kindly note we tried contacting you telephonically on 083***8949 about few minutes ago but we could not reach you. ( Unable to leave a voice message).
Upon investigation: There is a query logged in connection with a block code that is linked on your Edgars account.
If your query was related to the above mentioned -Kindly revert on our customer relations email box for further assistance. (***).
Here below is a reference number generated for this query:
***/GO
Kind Regards
The Edgars Team
***
Please accept our sincere apologies for any frustrations occurred due the above mentioned incident.
Kindly note we tried contacting you telephonically on 083***8949 about few minutes ago but we could not reach you. ( Unable to leave a voice message).
Upon investigation: There is a query logged in connection with a block code that is linked on your Edgars account.
If your query was related to the above mentioned -Kindly revert on our customer relations email box for further assistance. (***).
Here below is a reference number generated for this query:
***/GO
Kind Regards
The Edgars Team
***