HW
Hasan W

1 reviews | Active since Dec 2015

12 Jun 2022, 15:51

Absolutely useless

They have no clue on how to run my Edgars account. Interest charged monthly on an interest free account. I only buy from Edgars and then get told it is because I am using the card at a subsidiary store…what ******* and lies. Then I get told I paid late…payment is due on the first of every month and I pay days before the due date. So more lies. I get told your account is moved to interest free and still I get Cii argued interest. The latest lie is that stores do not have the ability to know I have an interest free account so even though on the keypad, I choose 6 month plan, it is futile since the store has no ability to mark it as a 6 month account. So why the heck do they have the option? I get charged a principal debt adjustment fee and no one can explain what this is for. Absolutely useless and a shambles.

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Replies (3)
HW
Hasan W's update13 Jun 2022, 18:24
Reviewer Update
Got a call and promises of a call back from RCS. No surprise here that RCS did not call. RCS don’t care at all
Edgars
Edgars's reply14 Jun 2022, 08:24
Official
Good morning Mr Hasan.

Trust you well.

Please accept our sincere apologies for the inconvenience experienced.
I have escalated your complaint RCS and requested an urgent call back.

Thank you and take care.


Edgars
Edgars's reply15 Jun 2022, 10:08
Official
 Good morning Mr Hasan.

Trust you well. 

RCS tried calling calling you however you not available . Interest charges have been reversed .
An email has been sent with actions taken on your account .

Please accept our sincere apologies for the inconvenience experienced.
Should you have any further enquiries please feel free to contact us.

Thank you and take care