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NF
Naydene F

1 reviews | Active since Jul 2018

11 Jul 2018, 14:08

Absolutely unhelpful and totally useless!

I would prefer below zero star rating. I paid an amount into my son's Edgars account in error at the end of May 2018. It has been a nightmare getting my money refunded into my account. The responses are either non existent or slow as death. It is 11 July 2018 today and I'm still waiting on my Money. This has been an endless schlepp! With the economy as it is and me being a salaried employee, how am supposed to afford an outstanding refund of R4000 for going on 3 months?

0
Replies (3)
Edgars
Edgars's reply12 Jul 2018, 14:12
Official

Thank you for making contact with us regarding the overpaid account . Please send us the account number in question so that we can assist you further .***/GO

Kind regards

The Edgar's Customer Experience Team

Best regards,

NF
Naydene F's update12 Jul 2018, 17:26
Reviewer Update
Really,. How useless are you!? I've provided your own reference number, why should I provide an account number on a public forum!? Similarly, your ivr states all calls are recorded, yet I have had to repeat my story, have my son provide authorisation and send all related emails to several different people! Do you people have any clue what escalate means!? Then you question why Edgars is doing so poorly!? Just get my issue sorted I'm done being polite! The gloves are off! Next stop legal action!
NF
Naydene F's update13 Jul 2018, 12:39
Reviewer Update
I received a missed call from Accenture Edcon on ********** 066. I tried to call the number several times , but no response. I want confirmation of my refund today. I'm not entertaining any more delays!