SC
Sheromonn C

1 reviews | Active since Aug 2014

28 Nov 2016, 09:55

ABSOLUTELY UN-ACCEPTABLE

<p> </p> <p><br /><br />THERE'S NEVER BEEN STOCK AS ADVERTISED</p> <p>sheromonn ceasar ********** />Nov 25 (3 days ago)</p> <p>to edgarsinfo <br />hi to whom it may concern,my name is Mr Sheromonn Ceasar and i am really disappointed after standing in a long line for 1 specific item and i find out the edgars connect store in mitchells plain promenade,never had any stock in the store as it was advertised on the Black Friday brochure.The product i am referring to is the tablet 7inch for R299 and i so wanted to buy my two boys something special which i promised them but now could not get them,i would have understood if there was stock and i was too late too purchase it but it is unacceptable and not too mention false advertising to promote something which in the first place you never had in you"re stock take of the only store in cape town which was supposes too have the above mentioned item..I would really appreciate it if i could get a speedy reply too this as the promotion will be offer soon and if something is not done about this soon i will be posting this mail on "HELLO PETER"..</p> <p>REGARDS</p> <p>MR S CEASAR<br /> ********** </p> <p> </p> <p>I HAVE GIVEN YOU (EDGARS) THE OPTION TO CONTACT ME DIRECTLY AND AS NOW THE PROMOTION MENTIONED IS OVER I TOLD YOU MY INTENTIONS IN TRYING TO RESOLVE THE MATTER AS MENTIONED IN THE EMAIL ABOVE.BUT STILL RESPONSE FROM YOU...</p>

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Replies (1)
Edgars
Edgars's reply13 Dec 2016, 08:44
Official

We must apologise for the delayed response.

Thank you for raising your concerns with us .We apologise that the store did not have sufficient stock on hand and was unable to for fill your requirement, I have requested the inventory from the store to validate the stock on hand as all stores had a minimum of 1 item. These items were also available online and therefore we were unable to guarantee stock to customers as it was on a first come basis.

Your reference number is ***/GO

Kind regards,
Edcon customer experience team,
***

Best regards,