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shireen A

1 reviews | Active since Sept 2015

05 Sept 2015, 12:58

Absolutely Rude and disrespectful

On Sat 5th Sept i shopped with my family at edgars wynberg aftet standing in a 25 minute queue i had the best experience at the till assisted by cashier Abigail Daniels.upon my exit my 5 year old daughter insisted i purchase a R20 peak cap which meant turning around and standing back in a 15 metre queue again when to my surprise was a vacant tillpoint at their cellphone counter accepting cash and payments etc when i was rudely turned away by the cashier who literally shouted at me \if i help you i must help others too!"I was in such shock and anger all at the same time as i could not believe how this lady at the cellphone counter treated me when i had already stood a queue and spent so much money at the store i approached the manager Ingrid immediately and she screamed at me and shouted at me in front of many customers saying to me she does not care who i speak to or what complaint i lay about her service i am so disgusted how can a manager represent a brand by literally chasing customers away with her dispicable conduct and distespectful manners.I am sick to my tummy bu the way Ingrid handled me and spoke to without attempting to extinguish the problem she made it so much worse"""

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Replies (1)
Edgars
Edgars's reply05 Sept 2015, 16:49
Official
Hello shireent,

Our attempt to contact you was unsuccessful.

Thank you for bringing this matter to our attention. We do apologise for the unpleasant service experience and the inconvenience caused. We have logged a formal complaint and feedback will be provided to you.

The reference for your query is as follows: ***/GO.

Thank you for your patience and continued support.

Kind regards,
Edcon customer experience team,
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