Absolutely poor customer service

I have no choice but to establish whether anyone else is having issues closing their Edgars account. After countless emails and phonecalls I have for months been left with a bitter taste in my mouth. You cannot close your account in store. There are barely any stores left for that matter. The only way you can close it is if you request settlement which I have requested on multiple occasions to no avail. I have spoken to about 10 different customer service agents who refuse to provide me with references. They say that their calls are recorded however they refuse to review them. The emails from the collection department are not even signed off so you do not know who you are dealing with. This morning I received an sms to say I've been handed over for an amount of R411. I have not purchased anything from Edgars for about 2 years. The amount was less than R100 when I first requested settlement. Advice for others. DO NOT OPEN AN EDCON ACCOUNT! You will regret it.