ABSOLUTELY Pathetic Service!

<p>In search of a shoe - 2 pairs to be exact...</p> <p> </p> <p>I was in the Blue Route store the previous evening but their systems were slow, which happens and i could comprehend that)</p> <p>The next day, I called the Blue Route Branch. A Staff member, Luigi checks the system and says that there are 2 pairs available, however it is available in JHB only and will take about 2 weeks to get to Cape Town.</p> <p> </p> <p>I advise him that i can send my cousin there, because she is currently in JHB. He gives me the details, its at Mall of Africa. I then receive an sms giving me a reference number # ********** saying that my sourcing is in progress.... all good right?</p> <p>So my cousin drives there yesterday - a 2 hr drive to say the least. When she gets there she gets told there is NO STOCK. Finding this hard to believe, i tell her to go to Customer Care as i was assured they have stock. Only to hear once again - NO STOCK ANYWHERE.</p> <p> </p> <p>This afternoon, after trying numerous times to get through to the Blue Route Store, said staff member tells me the following:</p> <p>When i looked on the system, there were 5 pairs available. I dont need to call the store if there are so many pairs availble. I did not ask them to put it aside. (After i confirmed with another staff memeber prior to speaking to him - that the oline system is not very updated & it would be better to call the store to find out if the stock that is reflecting online is ACTUALLY available)....</p> <p>PATHETIC CUSTOMER SERVICE & PATHETIC ATTITUDES FROM STAFF!!!!</p> <p>I am furious, to say the least.</p> <p>All he could say was - I apologise.... Really? Is your apology going to get the shoes for me? Is your apology going to re-imburse my cousin for the petrol she put into her car? Is your apology going to give us back the time we wasted? I THINK NOT!!!!</p> <p> </p> <p>I will NEVER EVER step foot in your store again!</p>