Absolutely disgusting!!!

<p>I purchased a top valued at R249,95 on my mother's behalf. When I paid for the top the machine said approved but the receipt said declined. I went to the bank to draw a statement and they had confirmed that the money had been taken off the account. I went back to Edgars and they said that they can't give the money back or give me the top as they have procedures to follow. They said that they would contact me back within 2 days. That was on the 29th. I have tried contacting the manager and saleslady on the phone number they provided to me but there has been no answer. I have tried contacting head office who tried to put me through to customer service who did not answer! What am I supposed to do? This is absolutely ridiculous! </p>