Absolutely DISGUISTING non-existent service

If I could give a negative 5 rating I would. I have had an Edgars account for 8 years. Never missed a payment, never late on payments, never had issues. For the last two years things have gone VERY backwards. I have been in a battle with them for the last 3 months regarding missing payments that I have made that doesn't reflect on my account (yes I sent them the POPs) as well as the interest they have been charging me on amounts that are incorrect due to the payments they just didn't allocate (Its over R1000 unallocated payments now which is ALOT of money to me). I sent the POPs for the 23rd time on 24/11/2020, a Rameez finally answered me with sending me my statements. On 24/12/2020 a Danielle answered me, yes a whole month later, they only then received my POPs and said they would be allocated in the next 48hrs. On 01/01/2020 I sent them a mail asking for the updated statements as I received a message asking me to pay my account on the old amount still. On 04/01/2020 Busisiwe Thobeka Sithole forwarded my email and I still haven't received even an acknowledgement of the receipt.

This now makes me wonder how many other payments they have missed, how many thousands of rands did I pay extra because I didn't check my account and they didn't bother to load my payments.