MG
Melissa G
1 reviews | Active since Oct 2017
02 Oct 2017, 07:33
Absolutely Disappointed
An absolutely disappointing experience with Edgars!! i placed an order for delivery on the 7 September 2017, the goods was delivered 4 days later with 3 of the items being deemed out of stock. upon calling to request a refund be done i was told someone will call me the same day if not the very next day. today is the 2 of October and to date i have not received a single call nor correspondence via email. I have called numerous times only to be given an incorrect reference number and told on very occasion that someone will call back. on my last call to them i was told the refund takes 48 hours its been 25 days and i have not received my refund. Absolutely ridiculous as the cash is deducted immediately however a refund due to no stock takes almost a month!!!
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Replies (3)
Edgars's replyOfficial
02 Oct 2017, 10:47We sincerely apologize for the inconvenience caused. Kindly be advised that as per our telephonic discussion, we have escalated the matter to the E-Commerce Online team regarding the refund status that you are tracking, they will action and revert back to you with feedback. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply02 Oct 2017, 10:47
Official
We sincerely apologize for the inconvenience caused. Kindly be advised that as per our telephonic discussion, we have escalated the matter to the E-Commerce Online team regarding the refund status that you are tracking, they will action and revert back to you with feedback. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's replyOfficial
02 Oct 2017, 10:47We sincerely apologize for the inconvenience caused. Kindly be advised that as per our telephonic discussion, we have escalated the matter to the E-Commerce Online team regarding the refund status that you are tracking, they will action and revert back to you with feedback. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply02 Oct 2017, 10:47
Official
We sincerely apologize for the inconvenience caused. Kindly be advised that as per our telephonic discussion, we have escalated the matter to the E-Commerce Online team regarding the refund status that you are tracking, they will action and revert back to you with feedback. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
MG
Melissa G's updateReviewer Update
04 Oct 2017, 07:34Good Day
appreciate the response.
Nomsi did call and i was told that the refund was not processed due to not having the card number on which purchase was made on. i did then give her the number however to date still no refund was made. Kindly let me know whats happening.
MG
Melissa G's update04 Oct 2017, 07:34
Reviewer Update
Good Day
appreciate the response.
Nomsi did call and i was told that the refund was not processed due to not having the card number on which purchase was made on. i did then give her the number however to date still no refund was made. Kindly let me know whats happening.