1 reviews | Active since Dec 2011
Absolutely appaling Service
I went to the Edgards ,La Lucia Mall in Durban today to exchange some items of clothing I received as birthday gifts..My birthday was 05.09.2015. The tags are still on each item, there are 3.I just did not have the sales slip.<br> I wanted to change 2 of the items valued at R 179.95 each for a Guess top valued at R 399.00 and I was willing to pay the difference.I was advised in a rude and disrespectful manner that the price of the 2 tops I wanted to change is now marked down to R 149.95 and unless I can provide the till slip proving I paid that price it will not be exchanged at that price but at R 149.95.<br> I decided not to do the exchange and left the store.<br> I will never shop at Edgars La Lucia Mall ever again and as an account holder I will pay off my account with immediate effect and have it closed as I will not tolerate this kind of treatment especially since I am in the Service industry and had I spoken to a customer like that I would have been fired by now.<br> I want this consultant dealt with for her bad attitude and no smile on her face not even a greeting!<br> Her Manager is Thusi Mkhize.
Thank you for bringing this matter to our attention. Please note our refund and exchange policy is part of the service we render to our customers. Please be advised we can only refund or exchange provided that; there is a proof of purchase, the item is in its original condition and it is unworn.
We understand that customers receives gifts or items are bought on their behalf. However, a proof of purchase is required to proof that the item was bought with us, the price the item was sold at that day and s also to check whether the item is still within the 30 day warranty.
We apologise for the overall experience. The store manager will have to address the manner of approach. As that is not the manner in which our customers should be addressed.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience
***
Thank you for bringing this matter to our attention. Please note our refund and exchange policy is part of the service we render to our customers. Please be advised we can only refund or exchange provided that; there is a proof of purchase, the item is in its original condition and it is unworn.
We understand that customers receives gifts or items are bought on their behalf. However, a proof of purchase is required to proof that the item was bought with us, the price the item was sold at that day and s also to check whether the item is still within the 30 day warranty.
We apologise for the overall experience. The store manager will have to address the manner of approach. As that is not the manner in which our customers should be addressed.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience
***