Absolute terrible service

I purchased a top(shirt) a couple weeks ago from Edgars Active store in Tongaat and after 1 wash, the colour from the sleeves ran on the shirt. I then took it to the store to exchange it or return it, the store manager refused to accept the change. The shirt was worth R300 and I was not prepared to lose that money. I started to put up a fuss at the store which I couldn't even hear myself because the damn music was so damn loud that you can't hear yourself think. The manager refused to change the shirt and when I said that I will be contacting Edcon he told me to do what I want and that is should get out of his store. I left the store with a bad mood and drove to Gateway to do the exchange. I asked to speak to the store manager at Edgars and believe me he was so polite, he calmed me down and said that he would have exchanged the top if the barcode worked in the store. Because it was an Active store product,I could only exchange it there. I understood his point and left. I seriously don't know how Edgars employed the Active store manager. CUSTOMER ALWAYS COMES FIRST. I will definitely be taking this to the media and I ensure you that this is not over.