ABSOLUTE Terrible account service

Edgars is so useless, my fiance has been struggling with Edgars RCS for the past 3 and a half months now, since COVID hit in 2020 we've made arrangements for the amount payable to be sent via SMS from Edgars, and every month he paid the amount fully as per SMS amount payable, now after so many years they ended up phoning him and inform him that there will be legal actions made against him due to an arrears account, (please note that he made payments according to the SMS amount), now they claim that arrears account is from outstanding payments made every month, so we've asked how is it possible since we've paid the amount that they've sended for us via SMS , how can it be in arrears, (only then were we informed that the SMS that they send out monthly ISNT THE FULL AMOUNT!) they NEVER told us that the amount per SMS ISNT THE FULL AMOUNT!!! and that has been going on since COVID 2020!!!! (now just think for yourself what the penalty charges are by now! But it would have HELPED if we were informed from DAY ONE that (AFTER MAKING ARRANGEMENTS) the amount sended via SMS, ISNT the full amount that was payable.

EDGRAS / RCS isn't cooperating, we've requested numerous times phone call recordings as well since this problem started, but they are QUICK to say " Please note all calls are recorded for quality purposes and training, these calls can be made available" but you DONT get the phone calls you request, no matter what.....

And we've tried phoning numerous times, you hold the line SO long that it finally just cuts out, and then the process has to start all over again by trying to get ahold of someone yet again.

They are quick to call you and have rude manners and inform you they will take legal actions made against you, but when you as a customer of Edgars request a recording they don't come to like....

ABSOLUTELY ABSOLUTELY USELESS !!!!!!!!!