Absolute NO SERVICE at Customer Service Centre!!!

I am sure I am not the only person this happened to! My account was in a rears for a long time, but I made special arrangements to pay it off. I phoned especially Customer Service to find out, if I pay my last amount still due on my account in store, will the account be open. And the lady said happily YES! So I went in store to pay the FULL OUTSTANDING AMOUNT, just to hear from the Customer Service Counter at Edgars Brooklyn that it will only be updated the next day. The next day I CALL the EDGARS CUSTOMER SERVICE number, hearing how much credit I have available. NEVER WAS I INFORMED THAT MY ACCOUNT IS PERMANENTLY CLOSED. I went back to Edgars Brooklyn and before I use my card again, I asked a Cashier lady to please check how much credit I have available. Still NO ONE INFORMED ME MY ACCOUNT IS CLOSED. This is absulotely HORRIBLE SERVICE and absolutely NO communication!!! I never got any email, never got a phone call telling me my account is permanently closed!! And now TODAY when I wanted to complain to Edgars Customer service phone line directly, I put me on hold for 15 min!!! TYPICAL!!!! This is a huge problem that could have so easily been sorted out if they only have been straight with me!! Edcon need to sort out their system or train their staff correctly!!!