absolute nightmare to close your Edgards - Pathetic

This is the email trail sent to Edgards ,When its time to open an account that can be done in a few hours but when you want to close an account it takes months. Every time to speak to the call center agent they give you some BS and I'm sick of Edgards and they *********** staff. Please see email trail below requesting to cancel this account on the 16 September 2020. An amount of was paid R90.37 To date nothing has been done. Also on the 16-09-2020 spoke to Ketshogosetse in Jet Ballito who advised me that it will be cancelled in 48 Hours.

I have spoken to Zinhle on the 29-09-2020 who advised me that she will follow up with the admin department on the cancelation and will get the team leader to contact me on the same day. (I have all call recording as proof)

Called again on the 29-09-2020 spoke to Shanay she had checked the previous notes on the system and picked up a note on the system to close this account but the it wasn’t done she advised that she will put a request to cancel this account on the same day. Than advised that it will take 48 hours and advised to provide me with feedback if I hadn’t received any. I advised her that I will not be paying another cent to this account as it had been paid in full, she than advised me that there is a block on the account and I wouldn’t be able to make a purchase or there will be no fees on the account. She also Requested a settlement letter. Nothing has been received by myself.

Email sent to me from *** acknowledging the request to cancel.

Spoke to Sinoxolo on the 05-10-2020 advised status is in the Process to be closed it takes up to 36 days.

Spoke to Nosipho on the 15-09-2020 advised me pending to be closed and there is a block on the account further advised me to wait for an SMS stating the account is closed and ignore the email to pay the account as it has been blocked. Takes 48 hours to put a block on the account and 30 days to cancel and it will be cancelled on the 16-10-2020.

Number called *** I have call recording as proof for all of the above calls.

Call *** – 16-11-2020 spoke to Aaliyah couldn’t pick up a letter that was sent to me which states that I’m owing R 116.83, advised that in arrears for R86 because no payment was made in October. THIS ACCOUNT SUPPOSED TO BE CLOSE IN OCTOBER. she has requested I send and email to ***

Called ***- 16-11-2020 spoke to Nkosi account is closed he has requested a paid up letter. Paid up letter take 48 hours to be sent.

Called again 24th lo and behold the account is still not closed. I WILL NOT PAY ANOTHER CENT TO EDGARDS.