Absolute ********** establishment!!

I have had an absolute terrible experience with edgars and unfortunately it still continues I had an account with edgars which unfortunately went into arrears,it was then handed over to Attoneys in which they made me make an x amount payment to finally close the account. After doing that they haven’t seemed to provide me with a written letter of payment,this all transpired in early 2019,now almost a year later my name hasn’t been cleared out the bureau,my credit report shows I owe a balance of R395 and every time I go into the store I am never assisted they have given me close to 5 different numbers to phone so I can be assisted but no one ever does. I have phoned the following (edgars customer care),(edgars head office),(edgars legal)(RCS edgars)(brooks n mutt Attoneys)(nimble group) and non of these people can assist me,it’s truly a shame that this service provider is absolutely non concerned about customer service, this company has exploited my rights for more than 10 months,who ever reads this I beg u to help me because I cannot move forward,this is ******** and unfair it’s truly a disgrace, and just to be clear the branch I’m referring to is the Edgars gateway mall branch and I have being there literally 14 times