rM
raquel M
1 reviews | Active since Jul 2015
06 Jul 2015, 15:10
Absolulety Poor Service beyond measure
My fiance passed away in March and has an account with Edgars. I have been requesting for a settlement letter since 2015/04/08. Till today I have not received a settlement letter to settle the account for the Estate. I have called and emailed on 100's of occasions of which I do not get the request met. It is difficult enough to deal with the Estate of a loved one, but receiving bad service while dealing with the difficulty is purely insensitive. I will not pay for any occurring cost due to the negligence and delay of closing the account in due time as requested. PLEASE HELP!!
Helpful (0)
Replies (1)0
Replies (1)
Edgars's replyOfficial
08 Jul 2015, 17:13Hello Raquel08,
Thank you for bringing this matter to our attention. Please note we have referred your request for the settlement letter to the accounts department. We assure you concrete feedback will be given to you shortly. We apologise for the delayed feedback
Please find your reference number: ***/GO
If you require any further assistance kindly contact the accounts department on ***
Kind regards.
Edcon customer experience team.
***
Thank you for bringing this matter to our attention. Please note we have referred your request for the settlement letter to the accounts department. We assure you concrete feedback will be given to you shortly. We apologise for the delayed feedback
Please find your reference number: ***/GO
If you require any further assistance kindly contact the accounts department on ***
Kind regards.
Edcon customer experience team.
***
Edgars's reply08 Jul 2015, 17:13
Official
Hello Raquel08,
Thank you for bringing this matter to our attention. Please note we have referred your request for the settlement letter to the accounts department. We assure you concrete feedback will be given to you shortly. We apologise for the delayed feedback
Please find your reference number: ***/GO
If you require any further assistance kindly contact the accounts department on ***
Kind regards.
Edcon customer experience team.
***
Thank you for bringing this matter to our attention. Please note we have referred your request for the settlement letter to the accounts department. We assure you concrete feedback will be given to you shortly. We apologise for the delayed feedback
Please find your reference number: ***/GO
If you require any further assistance kindly contact the accounts department on ***
Kind regards.
Edcon customer experience team.
***