MT
Manuel T
1 reviews | Active since Feb 2015
08 Feb 2015, 20:19
A very terrible service from Edgars new accounts
App**** for a new account and submitted all documents then a week later did a followup and was told to resend my documents including my passport and bank statement. Did this and nothing came of it until today had to resend again. Was then told i cant have an account as my permit was a \special permit". I have a work permit guven under the ZSP project. Called the complaints centre was made to hold for 20 minutes and stl got no help. On a third call an agent took my details and promised to get back to me in a shortehile"
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Edgars's replyOfficial
10 Feb 2015, 10:58Hello Manthebe,
Thank you for taking the time and allowing us the opportunity to address your concerns regarding your account application. We can understand how disappointed you are and as discussed telephonically we would like to assure you that your service experience will be discussed with the new accounts department manager directly.
Your reference number is ***/GO
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Thank you for taking the time and allowing us the opportunity to address your concerns regarding your account application. We can understand how disappointed you are and as discussed telephonically we would like to assure you that your service experience will be discussed with the new accounts department manager directly.
Your reference number is ***/GO
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Edgars's reply10 Feb 2015, 10:58
Official
Hello Manthebe,
Thank you for taking the time and allowing us the opportunity to address your concerns regarding your account application. We can understand how disappointed you are and as discussed telephonically we would like to assure you that your service experience will be discussed with the new accounts department manager directly.
Your reference number is ***/GO
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Thank you for taking the time and allowing us the opportunity to address your concerns regarding your account application. We can understand how disappointed you are and as discussed telephonically we would like to assure you that your service experience will be discussed with the new accounts department manager directly.
Your reference number is ***/GO
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***