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yashin S
1 reviews | Active since Apr 2015
17 Apr 2015, 12:00
a very ****ed of customer
Good day firstly I would just like to say I am very ****ed off with edgars as I've been charged an sms air subscrption of R19.99 over the past 2 months I have never gave any consent for this but edgars have been biling me for the past two months.I've been to edgars and they said they can't help me and I should call the edcon group.<br> <br> Now could your'l please credit my money back into my account as if this is not done I will close down this account and never deal with edgars again cause your,l are acting like a bunch off rogues whom are biling us for what we never consented too.
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Edgars's replyOfficial
20 Apr 2015, 17:04Hello yashin317,
Thank you for raising your concerns with regards to the Air subscription that was enrolled without your consent. Kindly note we have referred this matter to the RMCS department to cancel the subscription and also do a reversal. We assure you all concerns raised on this query did not fall on deaf ears. Please accept our sincere apology for the overall experience.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Thank you for raising your concerns with regards to the Air subscription that was enrolled without your consent. Kindly note we have referred this matter to the RMCS department to cancel the subscription and also do a reversal. We assure you all concerns raised on this query did not fall on deaf ears. Please accept our sincere apology for the overall experience.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Edgars's reply20 Apr 2015, 17:04
Official
Hello yashin317,
Thank you for raising your concerns with regards to the Air subscription that was enrolled without your consent. Kindly note we have referred this matter to the RMCS department to cancel the subscription and also do a reversal. We assure you all concerns raised on this query did not fall on deaf ears. Please accept our sincere apology for the overall experience.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Thank you for raising your concerns with regards to the Air subscription that was enrolled without your consent. Kindly note we have referred this matter to the RMCS department to cancel the subscription and also do a reversal. We assure you all concerns raised on this query did not fall on deaf ears. Please accept our sincere apology for the overall experience.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***