a Smelly Experience Indeed......help customers with truth!!!

<p>As the festive season comes and one buys presents, there are instances where certain gifts need to be returned due to people not liking something you thought they would love, and such is my scenario with purchases from Edgars Galleria in Amanzimtoti.</p> <p> </p> <p>Purchased four perfume/ cologne gift sets from the store evening of the 22nd December then because two people didn't want those particular brands at all, I had to return it, so I do so on the 30th December, 8 days later. The gifts got wrapped in the mall on the 22nd, opened on the 25th and made to return two gift sets on the 30th. In my view this should have been a simple return and reimbur*****t on my credit card. I know and am willing to do a polygraph test that the cologne bottles returned were never sprayed or used since it left the store. When at the store, I am comfortable and say no problem, verify it, the perfume sales consultant opens the first Versace and says it has been sprayed and I say no, I am sure then there's the whole deal of smell and 2 of the others at customer services chirp in with the smell etc. Then the next one, same thing and I know that because Aramis was not liked at all, the box didn't even get opened, so I tell the sales lady, I got them from you in this manner, I promised that it was not opened etc, I know it for a fact. So here she goes with the boxes and comes back that the manager or whatever didn't want to take it back but I insist that it was never sprayed because it really wasn't, I'm happy to tell her if it was done. </p> <p> </p> <p>Long story short, sales consultant gives me a story that I cannot get my money back but they will give me a gift card, I don't want a gift card, I want the money back in my credit card, that is not happening because of the sales consultants nose and her view, maybe she gets commission and doesn't want this to affect her tally at the end of the month but I take the ****** gift card and leave disgruntled. I don't want the gift card, I don't feel like buying from Edgars especially when they call me a **** and I have no definitive way of proving to the contrary except for the ladies opinion. I thought there would be a seal or something but apparently not!</p> <p> </p> <p>Edgars are you trying to tell customers that you can prove lieing by a nose and then take it back as if you doing me a huge favour, if the use of the cologne was profound then I know the store wouldn't take it back at all. To top it off, the sales consultant says well these are wanted so badly and someone else will definitely pick them up as they were in demand, so that brings me to an obvious point...</p> <p> </p> <p>If this lady is reselling this which in essence I am still paying for with a gift card and some other customer has the same situation as me and is told well we can smell it and no refund but gift card then what good is your process and what if that happened to me or one of your employees did something.... Edcon, shouldn't there be a better way for your customers, such a proper seal or something besides my word against someone's nose who clearly wants to keep the initial sale, how would I be able to prove my truths, I should deserve a chance to prive this instead of some stupid gift card and condescending feedback. Why would you resell this of you felt it tampered with, I probably ended up with a tampered if it's how the sales lady went on. The store had a sewage issue so it smelled horribly bad on the 30th and the customer experience was definitely aligned to the poor smells of the store. I left wishing I bought stuff from Foschini and never wanting to go back to this ****** store!</p> <p> </p> <p>Potential customers beware of Edgars Galleria!</p> <p> </p> <p>So now I have a gift card, no refund and these crazy ladies at the store insisting it was sprayed maybe once by the smell of the nose when I know it wasn't at all!!! Then the sales consultant telling how she will resell this in a bit due to the demand, great for you so why didn't I get my refund if you reselling it and why should I be ****** thankful for a gift card with my Money????? </p> <p> </p> <p>Edgars, surely you can be better with this process, it seems very ***** at the least, I and many others need to check purchases before I leave the store because clearly there is a sense of mistrust now since I was sure but someone's nose wasn't!!!????</p> <p> </p> <p>Regards,</p> <p># helpthecustomerwithtruth</p> <p> </p>