1 reviews | Active since Aug 2016
A shocking online experience!
Never in my life have I recieved such ****py service! May 2nd 2020 I excitedly placed an order, which consisted of essentiall items! Fast track to June 8th 2020, numerous calls, emails and Facebook posts later, only to be told that my items are no longer in stock. This after hearing from many a call centre agents that my order had been packed and was only waiting to be dispatched for delivery. I am perturbed to say the least and a little confused, where items removed from my packed order to accommodate someone else? Or are your call centre agents coached to lie to your customers?
To put the cherry on the top of this wonderful online experience, when asked for a refund, I am told that it will take around 5 working days to process. How wonderful if you gave me that option upon payment. I have always been a supporter of the brand, but that ends today.
Please accept our sincere apologies for the lapse in service experienced with your order.
Kindly note that our fulfillment team tried to locate & procure stock manually for the 4 items missing from your order (hence the delay in delivery)but they were not successfully.
A request for cancellation and refund has been submitted for processing within the next 2-5 business working days.
Here below is a reference number generated for this query:
***/GO
Kind Regards
The Edgars Team
Best regards,
Please accept our sincere apologies for the lapse in service experienced with your order.
Kindly note that our fulfillment team tried to locate & procure stock manually for the 4 items missing from your order (hence the delay in delivery)but they were not successfully.
A request for cancellation and refund has been submitted for processing within the next 2-5 business working days.
Here below is a reference number generated for this query:
***/GO
Kind Regards
The Edgars Team
Best regards,