JM
Jenett M
1 reviews | Active since Aug 2012
24 Jul 2015, 09:57
A rude and Arrogant Sales / Store Manager
I bought a Bad girl watch 3 months ago from Edgars. All of the sudden the silver covering the glass is coming off.<br> <br> Yesterday I took my slip and the watch to Edgars seeking advice as I haven't used the watch for more than 3 months. I was told to go to customer care and that's where I will be assisted. I did that and the lady I found there said she will take my details and phone Bad Girl to inform them about the incident. <br> <br> As she was busy assisting me the store Manager \Mr Mahlangu"came and she told him my story"
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Edgars's replyOfficial
28 Jul 2015, 10:55Hello Oaratwa,
It is with great displeasure to hear of the overall unpleasant experience. We strive for excellent customer service and satisfaction, and when one is no satisfied then that is a concern that needs to be addressed accordingly. As per our telephonic discussion, we are pleased you reached the supplier and the watch was b booked for repairs. We assure you concrete feedback will be given to you.
Thank you for notifying us of this query. We have copied the Regional Manager as this matter could have been handled in a different light. Be reassured as all concerns raised will be addressed accordingly.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
It is with great displeasure to hear of the overall unpleasant experience. We strive for excellent customer service and satisfaction, and when one is no satisfied then that is a concern that needs to be addressed accordingly. As per our telephonic discussion, we are pleased you reached the supplier and the watch was b booked for repairs. We assure you concrete feedback will be given to you.
Thank you for notifying us of this query. We have copied the Regional Manager as this matter could have been handled in a different light. Be reassured as all concerns raised will be addressed accordingly.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Edgars's reply28 Jul 2015, 10:55
Official
Hello Oaratwa,
It is with great displeasure to hear of the overall unpleasant experience. We strive for excellent customer service and satisfaction, and when one is no satisfied then that is a concern that needs to be addressed accordingly. As per our telephonic discussion, we are pleased you reached the supplier and the watch was b booked for repairs. We assure you concrete feedback will be given to you.
Thank you for notifying us of this query. We have copied the Regional Manager as this matter could have been handled in a different light. Be reassured as all concerns raised will be addressed accordingly.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
It is with great displeasure to hear of the overall unpleasant experience. We strive for excellent customer service and satisfaction, and when one is no satisfied then that is a concern that needs to be addressed accordingly. As per our telephonic discussion, we are pleased you reached the supplier and the watch was b booked for repairs. We assure you concrete feedback will be given to you.
Thank you for notifying us of this query. We have copied the Regional Manager as this matter could have been handled in a different light. Be reassured as all concerns raised will be addressed accordingly.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***