1 reviews | Active since Mar 2009
A royal account mess and *****
on the 24th i visited the store and Precious/Thuli messed up a trans. my balance went from the expected R1100 to about R1900 - couldnt fix it so i was referred to the \Customer Services"area. Thembi/Thato assisted saying that all will be in order after the batch update that night- they promised to call me - they still have not. Went in the next day surprise balance not corrected. Ambrosias took over and promised to fix and call me the next day - still has not happened.<br> <br> went to another store on friday to find my balance was now R2500 and my card was stopped due to *****.<br> <br> today i called and Ambros agreed to fix my account and resolve today. I got to the store and got pushed around until Derrick came through to assist -turns out a card was issued in my name at Rosebank"
We would like to apologise for the overall unpleasant experience. We can understand the frustration and discomfort caused. Please be advised the charges were reversed and the letter has also been emailed to you. We assure you measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards.
Edcon customer experience team.
***
We would like to apologise for the overall unpleasant experience. We can understand the frustration and discomfort caused. Please be advised the charges were reversed and the letter has also been emailed to you. We assure you measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards.
Edcon customer experience team.
***