LD
Loyiso D
1 reviews | Active since Aug 2013
17 Feb 2015, 14:26
A month and a half to repair an Iphone screen
I handed in my phone in the first week or two of the year. I was told to fill out a form and should have my phone back in no time. A similar promise was made when I took up the insurance. For the past week or two I have been calling into Edgars Cellphone Insurance (not too sure who the underwriters are) and every time i call, I receive the same response, \your phone is in storage I have requested that they send it in to the repair department". I haven't been able to get a reference number for my call"
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Edgars's replyOfficial
18 Feb 2015, 12:12Hello loyisodaka,
Kindly be advised that our attempts to contact you have been unsuccessful. Thank you for bringing this matter to our attention. We can understand how frustrating this experience has been for you.
Please be advised that we have contacted Finrite, which is our third party for cellphone insurance and were then advised that the delay concerning your cellphone repair, was due to your account not being up to date. We were then advised to follow up on Monday. We will do as advised and provide feedback to you.
Alternatively, you can contact Finrite directly on *** to be advised accordingly.
Should you require further assistance, kindly contact our customer experience team on ***, quote ***/GO and a friendly consultant will gladly assist you.
Thank you for your patience and continued support.
Kind Regards
The Customer Experience Team
Kindly be advised that our attempts to contact you have been unsuccessful. Thank you for bringing this matter to our attention. We can understand how frustrating this experience has been for you.
Please be advised that we have contacted Finrite, which is our third party for cellphone insurance and were then advised that the delay concerning your cellphone repair, was due to your account not being up to date. We were then advised to follow up on Monday. We will do as advised and provide feedback to you.
Alternatively, you can contact Finrite directly on *** to be advised accordingly.
Should you require further assistance, kindly contact our customer experience team on ***, quote ***/GO and a friendly consultant will gladly assist you.
Thank you for your patience and continued support.
Kind Regards
The Customer Experience Team
Edgars's reply18 Feb 2015, 12:12
Official
Hello loyisodaka,
Kindly be advised that our attempts to contact you have been unsuccessful. Thank you for bringing this matter to our attention. We can understand how frustrating this experience has been for you.
Please be advised that we have contacted Finrite, which is our third party for cellphone insurance and were then advised that the delay concerning your cellphone repair, was due to your account not being up to date. We were then advised to follow up on Monday. We will do as advised and provide feedback to you.
Alternatively, you can contact Finrite directly on *** to be advised accordingly.
Should you require further assistance, kindly contact our customer experience team on ***, quote ***/GO and a friendly consultant will gladly assist you.
Thank you for your patience and continued support.
Kind Regards
The Customer Experience Team
Kindly be advised that our attempts to contact you have been unsuccessful. Thank you for bringing this matter to our attention. We can understand how frustrating this experience has been for you.
Please be advised that we have contacted Finrite, which is our third party for cellphone insurance and were then advised that the delay concerning your cellphone repair, was due to your account not being up to date. We were then advised to follow up on Monday. We will do as advised and provide feedback to you.
Alternatively, you can contact Finrite directly on *** to be advised accordingly.
Should you require further assistance, kindly contact our customer experience team on ***, quote ***/GO and a friendly consultant will gladly assist you.
Thank you for your patience and continued support.
Kind Regards
The Customer Experience Team