A long way from being an effective online shopping option

<p>I used Red Square online store for the first time recently and it has been a frustrating experience to say the least. Firstly they are providing varying indications of delivery lead times, all of them much longer than that of most of the other major online retailers.</p> <p> </p> <p>When the expected delivery date had came and went, I started to follow up with Red Square on when I can expect delivery as my order had not moved past the 'processing' stage on the website. Finally got a call from them (apparently not related to my query - which is a concern in itself), only to be told that 2 of the 3 items that I ordered was out of stock (even though it showed as in stock when placing the order). Asked the consuktant if she can give me an indication of when they will have stock again and she could not even narrow it down to days, weeks or months. Only response she could give was that she was 'sourcing'.</p> <p> </p> <p>I will think twice before using the Red Square online option again as they clearly do not have their systems and processes under control.</p>