A humiliating experience

On the 9th of August , my sister had made her way to Edgars at Southgate and had an absolutely ********* unprofessional and most humiliating response from management.

She had gone to return her top with her proof of purchase when she was denied a refund as well as told to try on the clothes for the manager to judge whether he thought it was necessary for her to return the item.

She was escorted by a woman to the changing room and was told to put on the top at the entrance of the fitting room. I have never been so disgusted at the employees of Edgars. There should be trained and suitable candidates chosen for such levels of authority!!!!

I will not stop until Edgar’s and these inhumane people receive the correct punishment, as they have caused a traumatic experience for my sibling and have humiliated her immensely!!!

Edgars being known for their high quality and brand name have recruited management staff that are unprofessional! I myself work for a corporate company where team leaders and managers set examples to the rest of the staff and know how to treat their clients.

The customer/client is put first. My sister was a customer, Edgar’s is not doing Her a favor Edgars is a service provider and should carefully choose their staff members or they should be trained how to treat their customers.

According to the consumers protection act the individual has the Right to Choose and to return the item if the individual felt that the item was unsatisfactory!! She was denied this when management told her that they felt nothing was wrong with the top.

But this is no longer about the returning of the good it is the fact that she had been HUMILIATED AND TRUAMNISED BY HER EXPERIENCE AT THE BRANCH IN SOUTHGATE!!!

I have contacted Edgars and the branch itself and up till today i have not received no feedback on this matter