A FURIOUS CUSTOMER

<p class="MsoNormal" style="color: #555555;">A few years ago when i sent in an application to open up my Edgars account, they never gave me an option of 6 or 12 months. I handed my application in and the young man told me that they can only process it tomorrow. i specifically told him that i would like the 6 months interest free option. They put me on a 12 month which i did not want. I was told that after 6 months they will be able to change it for me. i went back 6 months later and they told me that it was not possible and everything changed now that they have some affiliation with absa. They said that i must pay up my account first before they can change it. If i had known that from the very beginning then i would not have opened the account or bought things on it. i was furious knowing that i will be charged with interest every month.</p> <p class="MsoNormal" style="color: #555555;">I've been trying to pay up my account and close it because i am totally unhappy about the 12 month payments and disgusting service not to mention the odd occasion of getting stuck in their VNA fitting rooms with no employee nearby.</p> <p class="MsoNormal" style="color: #555555;">Every month i have been paying and then i noticed that my balance is not reducing by much. I then requested a 3 month bank statement because i have not been receiving any and that's when i noticed that i was being billed for the VIP club for the past 10 months but i did not agree to this. I requested the call recording and i was told that it will take 2 weeks to retrieve. It’s been 2 months now and i am still waiting for the voice recording. Whenever i email them to find out what’s happening i get told that they are still waiting. Seriously? 2 months? All i want is for them to let me know what is going on so that i can close this account already!</p> <p style="color: #555555;"> </p> <p class="MsoNormal" style="color: #555555;">I called last week once again and I was told that they escalated it for feedback and they will let me know before the end of the day what the outcome is and it’s no surprise that I am still waiting for that call.</p>