A \Flagship"Store with no staff"""

I received an email informing me about Edgars sale on name brand Takkies etc. I decide to go to a flagship store in Canal walk Century City during my lunch hour and im met with complete ignorance and no staff able to assist me. When I get to the store I ask for assistance in the shoe dept and then wait for half an hour for somebody to rock up. I get a manager Noxi who says she is from menswear but will get somebody to assist me. again I wait and off course nobody pitches up. I ask which of the range is on 30% sale and she says she doesn't know anything about it. After asking some random assistant it is said that its not Edgars but Edgars active and they are in Tygervalley. I have never heard of Edgars Activ as far as Im concerned Edgars should offer the same discount. Its the same shop and if its not why is it being marketed as Edgars. Where are the sales staff and what a waste of my time. Every single time I have walked into Canal walk I have never been able to find an assistant and the excuse is always the same. This is not my dept. Edgars needs to upskill there staff to assist in all dept and teach there staff about customer service. Im sick of Edgars Canal walk incompetence